4. Product page
4.1 Prominently Display Primary Actions
The customer should never be confused about how to accomplish anything crucial, such as adding a product to their shopping basket. Display main actions such as “add to cart” or “buy now” as buttons and place them in a prominent area on the screen in relation to the rest of the information.
4.2 Provide Detailed Product Information
Display high-quality, professional images and thorough product descriptions to assist consumers in understanding the product.
Use progressive disclosure and visual hierarchy to provide the user with the appropriate amount of information as needed. Provide the most critical information first, then add details farther down the page for people who want to learn more.
Divide long descriptions into sections, such as summary, sizes/dimensions, specific characteristics, and shipping details. Using expand/collapse navigation for additional sections keeps the user from being overwhelmed.
4.3 Build Customer Trust
Customers should not be left in the dark about delivery options, product availability, and return policies. Making sure all of this information is easily accessible promotes consumer confidence and trust, which may help drive a reluctant customer toward a purchase. Knowing whether or not they can return anything allows consumers to make better-informed decisions.
4.4 Add Social Prooft
Social proof is a notion that asserts that individuals are influenced by the actions of others. Dr. Robert Cialdini’s (a renowned researcher in the science of influence) principles of persuasion include this notion, which has been proven to work.
By including customer ratings, reviews, and comments, eCommerce businesses can boost buyer confidence. Amazon products frequently contain thousands of reviews, and customers can sort them by star rating level.
5. Cart
5.3 Show a Clear Order Summary
Show the consumer a clear and simple order summary that contains the goods purchased, the amount and price of each item, and the order total before they complete their purchase. Allow the user to edit any products they wish to update or delete, and include a shipment summary to minimize shipping bill surprises.
6. Checkout
6.1 Let Users Check Out as Guests
Almost 40% of the money spent on eCommerce is spent on impulse purchases. Allow purchasers to check out as guests to save the added step of creating an account or checking in. Simple integration to establish an account during the check-out-as-guest procedure may convert some visitors to account users.
Allow people to check out as guests while simultaneously allowing them to sign in or register. Having several options in a single form not only removes potential purchasing barriers for those who want to check out fast, but it also allows users who want to join up to do so.
6.2 Provide Visual Feedback During the Checkout Process
Including a progress indicator in the checkout process helps customers understand where they are in the process and how much work remains.
Apple displays each stage of the process and allows the user to browse between them by utilizing the progress links. The user’s progress is stored, so he or she does not lose anything while switching between steps.
6.3 Use Common Payment Methods
In addition to accepting major credit cards, accepting alternative popular payment options such as PayPal may boost conversion for purchasers who do not want to give their credit card information.